Pokemon Center

Things to Know Before You Shop at the Pokémon Center

Pokémon Center is a store that offers Pokémon, trading cards, plush toys, home, accessories, t-shirts, figures, video games, pins, dolls, keychains, and jewelry. It is an ideal location for Pokémon enthusiasts to shop for themselves or other people they know. When shopping here, customers are assured of getting genuine and quality goods. However, before one can venture out to shop, some considerations such as shipping policies, returns policies, or product availability enhance the shopping experience and general value for money. In this guide, you will get all the information that you need before ordering your products at Pokémon Center.

Important Shipping Facts to Remember 

Shipping Policy 

Pokémon Center’s shipping policy is part of their Terms of Use. They ship to the Continental U.S., Alaska, Puerto Rico, Hawaii, the U.S. Virgin Islands, and the Minor Outlying Islands. For shipping to the UK or Canada, please go to their site for the information. They use various carriers so you have no choice in the matter. For more details, please visit Your Account on their website.

Free Shipping 

When you purchase goods worth $20 and above from Pokemon Center, they will deliver your order to you for free using Standard shipping. This means that you do not need to pay for shipping for each individual item, which is good for you. However, this free Standard shipping is only applicable to the new order placed and shipped to the above eligible locations. Just remember, it does not apply where you split your order into parts for different delivery addresses. Also, there is no code needed in order to avail of this promotion and it must be remembered that the details of this promotion are subject to change without prior notice.

Estimated Delivery Times

Here’s when you can expect to receive your order from Pokémon Center:

For Standard Shipping:

  • In the Continental U.S., deliveries are expected within 5 to 7 business days depending on your location.
  • Customers in Alaska, Hawaii, the United States Virgin Islands, and Minor Outlying Islands take 7 to 9 business days for delivery.
  • Deliveries to Post Office Boxes within the continental United States, Alaska, and Hawaii generally take about five to seven working days.

It should be noted that business days are from Monday to Friday and exclude weekends and holidays. If an order is placed on the weekend or a holiday, it can take an extra business day to process.

Shipping Charges

These are the expected shipping fees for the United States, but they may be adjusted from time to time without notice. 

Standard Shipping:

  • For each order that you make, there is a charge of $4.
  • In addition to this, there is an additional cost of $0. 99 for each item you buy.

For example, if you order 2 items:

  • You pay $4.99 as the base shipping fee for the order.
  • Plus, you’ll add $0.99 for each of the 2 items, totaling $6.97 for shipping.

Moreover, these shipping costs may come with added taxes

Important Details About Customer Support

If you have any difficulties with your order, it is recommended to address their customer support through the Submit a Request form. One drawback is that they do not have a phone number for customer support. You might have to wait for a couple of days for a reply. However, they are dedicated to attending and assisting you through the online support mechanism, so your worries shall be addressed in time.

Returns and Exchanges

Their return policy allows you to return certain items within 30 days of delivery for a full refund, as long as the items are new and in their original condition. Here are the key points:

  • To be eligible for a return, products must be unused and in the same condition that you received them.
  • The clothing should not be used and should still have their labels on, and they must not be washed.
  • It is important to note that products that are tagged ‘Final Sale’ cannot be returned. This includes things such as downloaded games and codes and Pokémon trading cards.
  • They also recommend that customers return products in their original packing to help them avoid being charged a restocking fee.
  • Upon receiving your return they will send you an email notifying you that they have received your return and are processing your refund through your initial form of payment.
  • They do not accept to refund their items or exchange them either. In case you’re in need of another product, then you will be required to return the previous item and order a new one.
  • To begin the process of returning a product, select ‘Start a Return,’ and enter your email address as well as the order number you received on your purchase confirmation email.
  • Refunds usually take approximately two weeks to be processed once they receive your return back. If you have any issues concerning your return status you can contact them via their support ticket help section.


Pokemon Center is a must-visit place for every fan of the Pokémon. Before shopping, it’s important to understand their shipping, customer support, return, and exchange policies. This knowledge helps you avoid hitches during the shopping experience.